Help Center

Head to https://web.theaigirl.ai and sign up with your email or a Google account. Once you are in, browse the character gallery and pick a companion whose personality appeals to you — or build one from scratch. Then just start typing. The Free plan needs no card details, so you can have your first conversation within a minute of signing up.

Yes. The Free plan costs nothing and gives you 30 messages per character, access to our basic characters, text chat and standard response times. No card is required to start. Voice messages, AI-generated selfies, unlimited messaging and the full character roster are part of Premium ($14.99) and Ultimate ($39.99). You can compare everything side by side on our pricing page.

Yes — an account is what makes your companion feel continuous. Without one there is nowhere to store your chat history, so your companion cannot remember earlier conversations, your customizations, or which characters you have talked to. Registration takes a few seconds and needs only an email address. Everything you save is covered by our Privacy Policy.

Open Create AI Character and work through the steps: choose appearance, body type and style, then set personality traits, name and the tone you want her to use with you. Save it and she appears in your list, ready to chat. Basic customization is available on the Free plan; Premium and Ultimate unlock advanced customization and the full set of traits and styles.

There is a native iOS app — you can download it from the App Store. On Android, use the web version at https://web.theaigirl.ai; it runs in any modern mobile browser and gives you the same characters, chats and subscription. Your account syncs across devices, so a conversation started on your phone continues on your laptop.

Use the category browser — characters are grouped by type, look and roleplay style, so you can narrow down quickly instead of scrolling the full gallery. Each character page shows her personality and background before you start. Browsing is free and does not use up your message allowance. If nothing fits, build your own in Create AI Character.

Open your account settings in the app and choose Subscription, then pick Premium or Ultimate. If you originally subscribed through the iOS App Store, change the plan in your Apple subscription settings instead — Apple manages that billing, not us. Upgrades take effect immediately, so the new plan's features unlock right away. Current pricing for each tier is on the pricing page.

Go to Settings → Subscription → Cancel. If you subscribed on iOS, cancel through Settings → Apple ID → Subscriptions on your device, since Apple handles those payments. Either way, cancelling stops all future charges. You keep full access to your paid features until the end of the period you have already paid for, then the account drops back to the Free plan.

No. As set out in section 7 of our Terms of Use, all purchases made through the service are final and we do not offer refunds, except where a refund is required by the law that applies to you. If you believe your case falls under that exception, or you were charged in error, write to support@theaigirl.ai with your account email and the transaction details.

Billing is discreet. Your statement will not say "AiGirl" — the charge appears as [NEUTRAL_NAME], a neutral descriptor that does not reveal what the payment was for. This applies to card payments on the web; App Store purchases appear under Apple's usual billing descriptor. If you see a charge you do not recognize and want it confirmed, email support@theaigirl.ai and we will identify it for you.

On the web we accept major credit and debit cards, including Visa and Mastercard. Purchases made inside the iOS app go through Apple's payment system and use whatever method is attached to your Apple ID. Card data is handled by dedicated payment providers working under data processing agreements — section 5 of the Privacy Policy explains how those partners are involved.

Ultimate ($39.99) includes everything in Premium — unlimited messages, all premium characters, voice messages and calls, AI-generated selfies, advanced customization, priority response times and roleplay scenarios — plus the highest limits we offer. Premium ($14.99) is the middle tier and Free is the entry point. Prices are shown in US dollars and billed per period. The full comparison is on the pricing page.

Your chats are stored so your companion can remember context and stay consistent between sessions — that memory is the reason the history exists. We do not sell personal data to anyone, and we share it only with the providers we need to run the service: hosting, moderation, payment and authentication partners. Data is protected with encryption and layered access restrictions. Full detail is in our Privacy Policy.

We may use anonymized data to improve the system and its security, as stated in section 2 of the Privacy Policy. Anonymized means the data is stripped of the identifiers that link it back to you. Separately, the model provider we use, Google Cloud Vertex AI, is contractually prohibited from using your data to train or improve its own models.

You have the right to erasure — the "Right to be Forgotten" in section 6 of the Privacy Policy. Delete your account from Settings, or send a deletion request to info@onlyai.ltd from the email address on the account. We respond to rights requests within 45 days. Requests that cannot be verified may be refused, since that check is what stops someone else deleting your account.

Uploaded photos may contain biometric information such as your face, likeness or body shape, so they are treated separately under section 3 of the Privacy Policy. They are used to generate content for you, not to identify you. You can request deletion of biometric content at any time, and you can withdraw your consent to biometric processing entirely.

Most access is automated: systems that keep the service running and enforce safety and anti-abuse rules. Human review is the exception, not the routine — moderators may look at specific content when a report is filed, when likeness rights are disputed, or when we are investigating misuse. Access is restricted in layers and monitored, with periodic audits, as described in section 10 of the Privacy Policy.

Data is kept only as long as it is needed to run the app, prevent fraud, meet legal obligations and resolve disputes — that is the standard set in section 9 of the Privacy Policy. Some records must be retained after account deletion where the law requires it. You can ask what we hold about you, or request export or correction, at info@onlyai.ltd.

No. Every companion on AiGirl is a fictional AI character. They are generated, not photographed, and they are not intended to depict any real, identifiable person. The only likeness that can enter the system is one you upload yourself, and that is governed by the biometric rules in our Privacy Policy. Using someone else's likeness without consent is not allowed — see our Content Guidelines.

Yes. You can set appearance, body type, style, name, personality traits and the way she speaks to you. The Free plan includes basic customization; Premium and Ultimate unlock advanced customization with a wider set of traits, looks and roleplay styles. To build a companion from scratch rather than adjusting an existing one, start in Create AI Character.

Yes — that is the point of storing chat history. Your companion carries context forward, so details you mention, the way you talk to each other and the direction of a roleplay persist between sessions instead of resetting each time you open the app. This is what separates her from a stateless chatbot. Memory is tied to your account, so it follows you across devices.

Voice is a paid feature, included with Premium and Ultimate. Your companion replies with synthesized speech in a voice that matches her character, so you can listen instead of reading. It works in the iOS app and in the web version on any modern browser — you need audio output and, for calls, microphone permission. The Free plan is text chat only.

Yes, on Premium and Ultimate. Ask her for a picture during a chat and she will generate one in the moment. To be explicit about what these are: every image is generated by AI to match her character. It is not a photograph of a real person, and no real person is depicted. What can be generated is bounded by our Content Guidelines.

Use the report page and describe what you saw, including the character and roughly when it happened. Reports about likeness or copyright are taken seriously and can lead to content or accounts being restricted or removed. Moderators may review the specific content involved in order to investigate. If a moderation decision affects your account and you disagree with it, you can appeal to support@theaigirl.ai.

Work through it in order. Use the password reset link on the sign-in screen, then check your spam folder for the reset email. If that does not help, clear your browser cache or sign out and back in on the app. Still stuck? Email support@theaigirl.ai from the address on the account and say which sign-in method you use — email or Google.

Both live in your account settings: open Settings, then the account or security section, and update the field you need. Changing your password signs you out on other devices, which is intentional. If you no longer have access to your old email address and cannot complete the change yourself, contact support@theaigirl.ai — recovery requires verifying that the account is yours.

Try these in sequence: update to the latest version, close and reopen the app, check your internet connection, then clear the app or browser cache. That resolves most problems. If it persists, email support@theaigirl.ai and include your device model, operating system version, app version and a short description of what you did and what happened. Screenshots help a lot.

Not yet — the native app is iOS only, available on the App Store. On Android, open https://web.theaigirl.ai in Chrome or any modern mobile browser. It is the full product, not a cut-down version: the same characters, chats, voice features and subscription, tied to the same account. You can add it to your home screen for quicker access.

The most common cause is the Free plan limit of 30 messages per character. Once you reach it on one character, that conversation pauses until you upgrade — see the pricing page for unlimited messaging. Other causes are a dropped connection or short maintenance on our side. Reload the page or restart the app first; if she is still silent after that, email support@theaigirl.ai.

Yes. Your account, chats, companions and subscription are stored server-side, so signing in on another device brings everything with you — start a conversation on your phone and continue it on a laptop. That is also why an account matters: without one there is nothing to sync. If you switch phones, install the app and sign in with the same credentials.